Caroline E. Jones MBA · PCC
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Executive Advisor · Life Sciences & Biotech

Start-up performance is driven more by sourcing design than execution effort.”

Caroline E. Jones
Shaping Our Industry · Clinical Trials Sourcing Strategy, 2026

Strategy, operations, and leadership clarity for life sciences and biotech leaders. Stanford and Gilead, on both sides of the table.

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Caroline E. Jones

Cycle time

The six months nobody plans for.

Start-up is the longest and least predictable phase of a trial. Most of that time is a design problem, not an effort problem.

Study start-up, common industry range120–180 days
Clinical trial agreement cycle, designed sourcing45–60 days
First-patient-in predictability window10–15 days
0 180 days
20+Years in global operations and contracts
8Years at Gilead, Global Head of Clinical Contracts and Payments
50 / 8People led, eight countries
$20MSigning authority for the Stanford Board of Trustees
MBAPCC · Prosci Certified Change Practitioner

What changes

What is different afterward.

Not a report and not a framework. Three conditions that change, and stay changed after the engagement ends.

Timelines you can commit to

Start-up stops being the phase nobody will forecast. Sourcing gets decided at portfolio level, and the cycle times go in the board deck without a caveat.

Change the organisation absorbs

Plans that survive contact with the people who have to live inside them, rather than being agreed in the room and routed around afterward.

Decisions that stop circling

Senior teams that can make the call, because someone in the room has sat on both sides of the agreement and knows where the room to move is.

Engagements

Every engagement begins with the same question.

Is this a design problem, or an effort problem?

Clinical operations and sourcing strategy

Start-up acceleration, sourcing design, vendor selection, and transition management for sponsors running global trials. Portfolio-level design, not study-by-study firefighting.

Project or retainer

Change management in regulated environments

Prosci-based change execution for migrations, vendor transitions, reorganizations, and integrations. The plan is the easy part. Adoption is the question.

Project engagements

Executive advisory

Ongoing counsel to senior leaders. Operating decisions, organizational design, negotiation strategy, and the calls that cannot be made in a staff meeting.

Monthly retainer · Limited availability

Track record

Large-scale change, delivered without stopping the work.

Strategy is easy to describe and hard to hold at scale. This is the scale it was held at.

65Active global studies, none paused
1,650Trial sites moved without a missed payment
6 moFrom competitive tender to full execution
0Days of disruption to trial start-up

Presented publicly at Shaping Our Industry, 2026.

Speaking

Operators want numbers, not frameworks.

Most sessions on trial operations stay at the level of principle. These bring the case study, the benchmarks, and the trade-offs it took to get them.

Sourcing strategy and the start-up problem

Why sourcing design at portfolio level moves start-up further than any amount of execution effort.

Replacing a vendor without stopping the work

Sixty-five studies and 1,650 sites in six months. The structure, the real risks, and the noise.

Change nobody routes around

Why change fails on adoption rather than design, and what leaders can do about resistance nobody says out loud.

  • Formats  Keynote · Panel · Workshop · Internal leadership session
  • Most recent  Shaping Our Industry, 2026, with panel and Q&A
  • Published  Cross Communication: Think AND, Not BUT · What Happens When Priorities Collide

About

Twenty years on both sides of the table.

I have negotiated for a research university and for a global biotech. I have sat on both sides of the same agreement and I know where the room to move actually is.

Six years at Stanford across medicine, engineering, and law, with signing authority for the Board of Trustees. Eight years at Gilead as Global Head of Clinical Contracts, Pricing and Payments, leading fifty people across eight countries. Before that, semiconductors, a security installation division, and two years running operations for the Air Force at Ramstein.

I like the moment when a room stops performing and somebody finally says the true thing. Most of the work after that is straightforward.

I am also trained in somatic work, which sounds like a departure and is not. Reorganizations do not get resisted in a spreadsheet. People absorb change in their bodies first and explain it later.

MBA · ICF Professional Certified Coach · Prosci Certified Change Practitioner · Trained in somatic practice

One to one

The plan is rarely the problem. What breaks is the space between the plan and the people who have to live inside it.

A reorganisation lands on an org chart. A transition lands on a person. I work with both, often in the same week.

Leaders in transition

Exits, step-ups, and reorganisations. The stretch where the role you are in and the person you are becoming have stopped matching.

One room with no agenda

Somewhere to think out loud that is not your board, not your team, and not your family. Most senior people no longer have one.

Integration, not insight

Insight is easy to collect and hard to keep. Prosci for the plan, coaching for the conversation, somatic practice for what the body settled before the meeting started.

ICF Professional Certified Coach. Engagements run in blocks rather than by the hour, and a small number are open at any time.

Ask about working together

Start here

Bring the problem you keep carrying into every meeting. Or the one you have not said out loud yet.

If it is not a fit, I will say so and point you somewhere better.

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San Francisco Bay Area · Available globally